BevStack Customer Service FAQ

How do we handle your CS email?

We will connect it to our Customer Service platform. Make sure to have this email in the contact section of your website. You may specify this email is for order related questions so customers know where to reach out if assistance is needed.

Creating your email address:

  • The email can be created on the server of your choice (Gmail, Microsoft, custom) although Gmail is preferred. We recommend names such as "orders@companyname.com" or "support@companyname.com".
  • Once the email account is created, please share the email address and password with us so we can make the connection to our CS platform.
  • If you use another server, please also share the following information:
    • Incoming email server domain
    • IMAP Port
    • Outgoing email server domain
    • SMTP Port
    • Email
    • Password

In order for our Customer Service Team to answer your customers' inquiries, we suggest you add the following information to your website, as well as fill out our Customer Service Form to ensure we have all the information needed.

If you are not satisfied with your product order, please contact ordersffws@bevstack.com to explain the reasons for your dissatisfaction.

Shipping & Fulfillment:

Please be advised that order payment processing and order fulfillment are facilitated through a compliant 3rd party retailer.

Where We Ship To:

This service may be limited or not available at all in some places due to local law or other restrictions.

  • NOTE: All shipments containing alcohol require an adult (21 years or older) signature upon delivery!

Please plan accordingly by entering a shipping address that will allow someone 21 years or older to sign for the package and show a valid ID.

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not home to receive your order during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest UPS pick-up location on your UPS MyChoice account.

Shipping Time Frame & Tracking

When your package has been created with a shipping label and has been sent out, you will receive an email notification with tracking information.

Please allow 3 days for fulfillment and 1-5 business days for delivery. If it has been more than 3 business days and you have not received a tracking email, please contact ordersffws@bevstack.com for assistance.

We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.

Shipping Carriers

We ship orders using major carriers. If your order is damaged in transit please contact ordersffws@bevstack.com to get a replacement or refund. The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.